AWAY TOGETHER:

TERMS & CONDITIONS OF TRAVEL


Booking & Payment

Day Trips: We require full payment at the time of booking.

Extended Trips: 

  • A non-refundable (but transferable) deposit of €100 per person secures your spot. Balance is due 10 days before departure.

Refunds, Cancellations & Transfers

If You Cancel

  • We will refund you in full if you cancel within 72 hours of your booking.

  • We will refund you (minus deposit) for cancellations if they’re made at least 48 hours before departure.

  • There is no refund for cancellations within 48 hours of departure, but you may transfer your spot to another traveller.

  • Cancellations must be submitted in writing and take effect upon receipt of notification.  

If We Cancel or Make Changes

  • If Away Together cancels a trip (e.g. due to low numbers), you can choose:

    • A free transfer to a future trip.

    • A full refund, issued within 14 days.

Transferring Your Booking

  • You may transfer your booking to someone else if:

    • They meet all booking requirements.

    • You notify us at least 7 days before departure.

    • They accept all terms of the booking.

  • You and the transferee remain jointly responsible for all payments.

Group Bookings & Cancellations

  • Group bookings follow the terms of our suppliers (hotels, transport, restaurants, etc.).

  • If a group cancels, refunds depend on the suppliers’ policies, not on ours.

Who Can Travel?

  • We welcome solo travellers, retired couples, young professionals, widowed retirees, those new to the community, and anyone looking for connection through travel.

  • Our trips suit ages 30 and up, but we may accommodate younger travellers on request.

  • Fitness and mobility levels are specified for each trip, helping you choose the experience that is right for you. Some trips offer flexible activity options.

Special Requests

  • If you have dietary or accessibility requirements, or specific rooming preferences, let us know when booking.

Late Bookings

  • Early booking is advised - places are limited.

  • Last-minute bookings may have additional costs (hotel rates, etc.).

  • Please wait for written confirmation from Away Together before booking flights or making other arrangements.

  • For last-minute bookings, your contract is valid once full payment has been processed. 

Payment Methods

  • We accept payment online via debit card, bank transfer, cash, or cheque.

Gift Vouchers

  • Available year-round - great for birthdays, anniversaries and special occasions.

  • No expiry date.

Cutting Your Trip Short

  • If you return home early, no refunds will be issued for unused services.

  • Your travel insurance may cover trip curtailment; claims should be made directly with your insurer

Your Booking Contract

  • Your contract is with Away Together, a registered Social Enterprise in Ireland.

  • By booking, you confirm that:

    • You have read and agree to these terms.

    • You accept the risks of group travel and have any necessary insurance.

    • You consent to us using your details in line with our Privacy Policy.

    • You meet any fitness/mobility requirements for your trip.

  • By making a group booking, the first named person confirms on behalf of all listed:

    • They have read and accepted these Booking Conditions, including relevant website sections.

    • They understand and accept the risks of group travel and have appropriate travel/health insurance.

    • They consent to our use of personal data in line with our Privacy Policy and can provide necessary details for all travellers, including health or dietary requirements if applicable.

    • They are over 18 and confirm that all party members meet age requirements for the booked services.

    • They do not have a medical condition or disability that would prevent participation in the tour. If any medical conditions exist, they must be discussed before booking to assess suitability.

    • They accept full financial responsibility for the booking.

If You Have a Complaint

  • If you experience an issue during your tour, inform our Tour Guide immediately so we can address it.

  • If unresolved locally, email us at homealoneawaytogether@gmail.com.

  • Failure to follow these steps may affect our ability to investigate and your rights under this contract.

  • You can access the European Commission Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/.

Health, Disabilities & Medical Conditions

  • We are not a specialist disabled tour company but will do our best to accommodate special requirements.

  • If you have a medical condition or disability that may affect your participation or others' tour arrangements, inform us before booking so we can assess suitability.

  • Full details must be provided at booking and updated if your condition changes.

  • If a medical condition arises after booking, you must notify us promptly. We may require a doctor’s certificate confirming fitness to travel.

  • If we cannot reasonably accommodate your needs, we may decline or cancel your booking, applying cancellation charges if necessary.

Our Responsibility for Your Tour

  • Bookings are accepted with the understanding that clients appreciate and accept the possible risks inherent in adventure travel and undertake tours at their own volition.

  • We will not be responsible or pay compensation for any injury, illness, death, loss, damage, expense, cost, or other claim if it results from:

    • The acts and/or omissions of the person affected.

    • The acts and/or omissions of a third party unconnected with the provision of the contracted services and which were unavoidable and extraordinary.